Refund Policy

This is our app, and we want to hear from you. If anything is wrong — the Service does not work on your device, a charge looks incorrect, or you are simply unhappy — email us at hello@beeprocosmetics.com and we will put it right. Most things we can fix ourselves, quickly.

If something you paid for was not provided, was not as described, or you were charged incorrectly, we will make it right — by fixing it, or by refunding you if we cannot.

When you pay, your card details go to Paddle, not to us. Paddle takes the payment, issues your receipt and handles the tax paperwork, and then pays us. Because Paddle holds the payment, only Paddle can send money back to your card — so every refund is processed by Paddle, whether you ask us or ask them.

Paddle's Refund Policy applies to your purchase and sets out when a refund is due: paddle.com/legal/refund-policy. We do not operate a separate or stricter refund rule of our own.

• Your first payment is taken upfront at checkout, and membership renews automatically each month.
• You can cancel at any time. If you cancel, you keep full access until the end of the period you have already paid for and are not charged again.
• If a charge should not have been taken — for example you had already cancelled, or you were billed twice — it will be refunded in full.
• If a payment fails, we retry it and you keep access meanwhile; if it still cannot be collected, membership pauses rather than charging you twice.
• If the Service does not work as described on your device, tell us and we will fix it or refund you.

Either way works — whichever is easier for you:

• Email us at hello@beeprocosmetics.com with the email address on your account and the date of the order. We will confirm your request and arrange the refund with Paddle.
• Or ask Paddle directly at paddle.net, or from the link in your receipt email.

Once approved, Paddle returns the money to the card or wallet you paid with. Your bank usually shows it within 5 to 10 working days, depending on your provider.

If you are in the UK or EU, you have a legal right to change your mind within 14 days of your first purchase and receive a refund. Nothing on this page limits that right or any other right you have under consumer law.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Email hello@beeprocosmetics.com and we will help, whatever the question is about — a refund, a cancellation or a payment that looks wrong.